karthik seshadri·Nov 8, 2025From Turf Hero to Ground ZeroFor the past few months, I’ve been playing cricket on turf — that glorious, synthetic paradise where everything feels fast, perfect, and…
karthik seshadri·Jan 18, 2021Music that evokes NostalgiaEvery song reminds us of a place or situation that we have been to or have experienced. We tend to listen to a song during a particular…
karthik seshadri·Sep 13, 2020The Weekend Chatroom | Data Security | How important is it to a common man? | Part 1We often keep hearing about hackers stealing data or hacking accounts for ransom.
karthik seshadri·Sep 7, 2020The Weekend Chatroom: A chat with my Customer Success Guru!!Customer Success has been the new buzz word in the SaaS industry. Especially with this pandemic, every subscription based company is…
karthik seshadri·Aug 30, 2020The Weekend Chatroom — A chat with my MentorI was watching a random episode of KBC (Kaun Banega Crorepathi) where a contestant was put forth with a question. The contestant did not…
karthik seshadri·Apr 6, 2020Sometimes, things that screw-up at the start does end well!!The entire world is locked down and the daily routine of everyone has been heavily impacted. People have been asked to stay indoor and its…
karthik seshadri·Jan 19, 2020How smooth onboarding can increase customer retention?Onboarding a customer doesn’t end when the sales team closes the deal and initiates an official handover to the Account Manager or the…
karthik seshadri·Jan 10, 2020“Promoters” engagement strategyIn customer success, NPS (Net Promoter Score) is one of the very important metrics that give you a heads up about the customers who could…
karthik seshadri·Dec 7, 2019An incredible inning that I relish watching!!It has been quite a while since I have sat through and watched an entire cricket match. Yesterday (Dec 6, 2019), I happened to witness one…
karthik seshadri·Nov 21, 2019What made me fall for Customer Success?In the recent past the term “Customer Success” has become a buzz word in the SaaS industry. Since most of the product work on a…